Billing 2017-06-22T14:37:29+00:00

Billing

Billing Information

  • There are multiple ways to pay your bill, no matter how you pay you will not be charged an extra fee.

  • Please allow 2-3 business days for payments to be posted to your account.

  • If your account has been canceled, please call our office with your confirmation number to resume service.

  • To sign up for paperless billing, please call us or sign up online.

Pay by Phone

(859) 225-2521

To pay by phone, just ask for a customer service representative (prompt 1).
Please have your account number or service address ready.

Pay Online

Use Soft-pak.com to pay online

To pay by online, click here to go to our billing website.
If you are using our billing website for the first time, you will need your customer number and access code.
At no time will this website ask you to pay an additional fee.

Pay by Mail

604 Bizzell Drive
Suite 250
Lexington, KY 40510

 Please include customer number or address with check or money order payment.

Pay in Person

604 Bizzell Drive
Suite 250
Lexington, KY 40510
or
123 Hendren Way
Nicholasville, KY 40356

 Credit Card, Check, Money Order, or Cash can be accepted in person.  No change given at these locations, any payment over amount due will be applied to your next bill.