Nicholasville & Jessamine County Frequently Asked Questions (FAQ)

Monday – Friday, 8:00 am – 4:00 pm

January 1, 2016

Yes, we use 95 gallon recycling carts. If you are interested in recycling or have any questions please call us at 859-225-2521.

Please set it out the night before your scheduled service day.

Visit our Holidays & Inclement Weather page to view closings. When closed for a holiday, trash service will be pushed back a day until the weekend. For example; Thanksgiving Day falls on a Thursday and our trucks will not be running. Those who normally have Thursday pickups will be picked up Friday (the next day) and those who normally have Friday pickup will be picked up on Saturday. Monday will resume as normal.

Because we use automatic side arm trucks, we ask that all trash bags be in the cart. Extra carts can be added, please call 859-225-2521 to add this service.

Yes, you may add a second cart for pickup to your service for an additional fee. You can call us at 859-225-2521 to add this service.

If your trash cart is broken, please contact us or call us at 859-225- 2521 and we will put in an order to have your cart repaired. If they cannot repair the cart, they will replace it.

Billing is set up quarterly, and bills will go out every 3 months. The billing schedule is as follows:

  • 1st Quarter: Due January 10
  • 2nd Quarter: Due April 10
  • 3rd Quarter: Due July 10
  • 4th Quarter: Due October 10

Yes, the office is located inside the Jessamine County Convenience Center. The address is:

123 Hendren Way
Nicholasville, KY

Office hours are Monday – Friday 8:00 am – 4:00 pm.

To call the office in Nicholasville directly, call (859) 305-1073.

Yes, there is a drop box at the Nicholasville office.

Yes, there is an additional charge for bulk items. You can call to schedule a bulk item pickup at 859-225-2521.

If the roads are declared unsafe for our large waste trucks to be out on, service will be postponed until the roads are safe enough for our vehicles. We will post any interruptions due to inclement weather on our website as soon as we know about them. Visit our Holidays & Inclement Weather page for more information.

Yes, when you set up an account online here, you may set your preferences to receive paperless billing.

Yes, you will need your customer number and access code to make an account, both of which should be found on your billing postcard. Click here to pay your bill online.

Yes, call 859-225-2521.

No, we do not charge any additional fees regardless of how you choose to pay your bill.

Please feel free to call us at 859-225-2521 with any questions or concerns.

Questions?
Still have questions or need clarification? Please Contact Us.