Billing

Billing Information

There are multiple ways to pay your bill, no matter how you pay you will not be charged an extra fee.
Please allow 2-3 business days for payments to be posted to your account.
If your account has been canceled, please call our office with your confirmation number to resume service.
To sign up for paperless billing, please call us or sign up online.

Click here to view an example of a billing postcard.

Pay by Phone

(859) 225-2521

To pay by phone, ask for a customer service representative (prompt 1).
Please have your account number or service address ready.

Pay Online

Use Soft-pak.com to pay online

To pay by online, click here to go to our billing website.
If you are using our billing website for the first time, you will need your customer number and access code.
At no time will this website ask you to pay an additional fee.

Online Payment Updates

Authorize.net, our processor for customer payments are making some changes to security protocols. These changes may require an update to newer versions of Windows and/or newer versions of the internet browser that customers are currently using.
The end user who is trying to log on to make a payment will not be able to make payments if they are using Windows XP, Windows Vista or Windows Server 2003. Windows 7, Windows 8, Windows 10, Server 2008 or Server 2012 should be used. Internet browsers should be updated to use the latest version of Internet Explorer/Edge before 2/12/18. If another browser is being used, it should be updated to the latest version available, but Internet Explorer/Edge also need to be updated.

Pay by Mail

604 Bizzell Drive
Suite 250
Lexington, KY 40510

Please include customer number or address with check or money order payment.

Pay in Person

604 Bizzell Drive
Suite 250
Lexington, KY 40510
or
123 Hendren Way
Nicholasville, KY 40356

Credit Card, Check, Money Order, or Cash can be accepted in person. No change given at these locations, any payment over amount due will be applied to your next bill.